Is KicksCrew Legit? We Investigate

If you’re considering purchasing sneakers from KicksCrew but you ask yourself is KicksCrew legit?, this comprehensive article will address your doubts and provide you with the information you need to make an informed decision.

The legitimacy of KicksCrew has been a subject of mixed reviews online. While some people vouch for its authenticity, others claim it is not a legitimate platform. This conflicting information can leave you feeling confused and in need of a definitive answer to the question: Is KicksCrew legit? By the end of this article, you will have a clear understanding of KicksCrew’s legitimacy and whether it is a safe place to make your purchases.

Is KicksCrew Legit

Is KicksCrew Legit?

KicksCrew is indeed a legitimate e-commerce marketplace for purchasing sneakers and apparel. However, it is important to note that there are certain drawbacks associated with the platform. KicksCrew has relatively high shipping costs, longer delivery times, and a complex and costly process for returns and size exchanges.

One significant downside of KicksCrew is the high shipping costs, which customers are required to pay. The shipping charges typically range from $25 to $50, depending on your shipping address.

Furthermore, due to the fact that products are usually shipped from Hong Kong, the delivery time can be lengthy, averaging around 2-3 weeks from the time of placing an order.

Returning a product for a refund or size exchange can also be a costly process. In the case of refunds, the buyer is responsible for the return shipping costs, and a restocking fee of 15% of the total transaction payment will be deducted from the refund amount. For size exchanges, the buyer must cover both the return and reshipping costs.

Despite these drawbacks, KicksCrew is undeniably a legitimate site for purchasing sneakers and apparel.

How Can I Verify KicksCrew’s Legitimacy?

One way to verify the legitimacy of KicksCrew is through personal experiences. For instance, someone in my circle ordered from KicksCrew and received their order without any issues, albeit with the noted high shipping costs and lengthy delivery time.

Additionally, KicksCrew has been operating for over 13 years, which suggests that it is not a fly-by-night scam. Unlike fraudulent e-commerce companies, KicksCrew does not hide the identity of the people running the business or its headquarters. The company was founded by Johnny Mak (CEO) and Ross Adrian Yip (COO). Ross has previously worked for the well-known sneaker platform GOAT. KicksCrew operates from Hong Kong, with a headquarters in Los Angeles, California, United States.

Moreover, KicksCrew recently secured a substantial investment of $6.2 million from reputable companies such as Gobi Partners, Pacific Century Group, and COMPLEX CHINA. This investment further indicates the legitimacy of KicksCrew.

Is KicksCrew Legit

Factors to Consider:

KicksCrew has also established a strong presence on Instagram with over 1 million followers and a verified profile. These factors contribute to the overall assessment of KicksCrew’s legitimacy.

However, while legitimacy is important, there are seven essential factors you should be aware of before making a purchase from KicksCrew. Let’s explore them in detail.

Is KicksCrew Legit

1. KicksCrew Policies

Before making a purchase from KicksCrew, it’s important to familiarize yourself with the following policies to ensure a smooth experience:

a. Refund Policy

When requesting a refund, please keep in mind the following conditions:

– The request must be made within 7 days of the delivery date.

– The item and its box must be in their original condition.

– The KicksCrew tag must not be removed.

– Shoes must have the KicksCrew verified tag attached, which states that KicksCrew disclaims all liabilities if the tag is removed.

To initiate a return, contact KicksCrew customer service. Once your return request is accepted, you’ll receive the return shipping address from them.

Please note that the initial shipping fee is non-refundable, and a restocking fee of 15% of the total transaction payment will be deducted.

b. Size Exchange Policy

For size exchanges, the following conditions apply:

– The request for a size change must be made within 7 days of the delivery date.

– The item must be unused.

– The KicksCrew tag must not be removed.

– The desired size must be available in stock.

Please be aware that you’ll be responsible for the return and reshipping fees, as well as any price differences between sizes and applicable sales tax.

Each order is eligible for one exchange only, and you must state the reason for the size exchange and the desired size when contacting customer service.

c. Order Cancellation Policy

KicksCrew allows order cancellations, but only if requested before the order is shipped. Once the order is shipped, cancellation is no longer possible.

If your cancellation request is accepted, a cancellation fee of 15% of the total payment will be charged.

Please ensure you are certain about your order details before placing it, as amendments cannot be made once the order is placed.

2. Customs Fees & Issues

Keep in mind that KicksCrew does not offer prepaid duties and taxes, meaning your order may incur customs charges.

KicksCrew uses the DDU (Delivery Duty Unpaid) method for shipping to nearly 180 countries with varying customs duties. As a result, a fixed price for each item cannot be established.

If customs fees are applicable, you will be responsible for paying them to the courier upon receiving the product.

KicksCrew is not responsible for extra charges related to customs, import-export duties, and sales tax. These charges are non-refundable, and you should check with your country’s customs office before making a purchase.

Exceptions apply to the United States and Australia, where sales tax is included in the final price, but extra duties may still apply.

Additionally, KicksCrew is not accountable if your order gets stuck in customs, although such instances are rare.

3. Delivery Time, Delivery Failure, and Package Loss

As previously mentioned, it’s important to consider the delivery time when purchasing from KicksCrew. On average, it takes 2-3 weeks for your order to be delivered. If you’re comfortable with this timeframe, then you can proceed with your purchase.

In the event of delivery failure, such as your package being discarded by the local customs office or returned to KicksCrew, your shipping fee will not be refunded. If your package is returned, you will receive a refund according to their return policy, minus taxes and customs charges.

Additionally, KicksCrew does not assume responsibility for package loss or damage caused by the courier mishandling. While they can assist you in filing a complaint against the courier, they are not obligated to provide compensation for any loss or damage.

4. Costly and Complex Return Process

Returning products to KicksCrew for a refund or size exchange can be both costly and cumbersome. Here are some important details to note:

a. Cost of Returns:

– For refunds, the buyer is responsible for the return shipping fees, and a restocking fee of 15% of the total payment will be deducted from the refund amount.

– For size exchanges, the buyer must cover the return shipping fees as well as the reshipping fee.

b. Additional Charges:

– Customs may impose extra charges during the return process, which the buyer will be responsible for.

c. Return Conditions:

– Returns will only be accepted if the item and its box are in their original condition, with the KicksCrew tag intact.

– KicksCrew reserves the right to scrutinize and approve return requests, and there is no guarantee that all requests will be accepted.

– The return process itself can be time-consuming.

d. Product Accuracy:

– While KicksCrew provides product images, sizes, colors, and other details, there is a possibility that the received product may not match exactly what was seen during the ordering process.

– Factors such as variations in computer or mobile screen display can affect the perception of the product’s details.

Is KicksCrew Legit

5. Maximum Order Quantity of 1 Unit

Keep in mind that on KicksCrew, the maximum order quantity is limited to 1 unit per order. This is because they may source items from different suppliers. If you wish to order multiple items, they must be placed as separate orders, and shipping fees will be charged separately for each order.

6. Contact KicksCrew for Product Clarifications

Given the limitations of accurately representing product details through online platforms, it is recommended to reach out to KicksCrew’s staff if you have any doubts or questions about a specific product. Contacting them before placing an order can help ensure that you have a clear understanding of the item you intend to purchase.

7. KicksCrew’s Order Cancellation

It’s important to note that KicksCrew reserves the right to cancel your order under certain circumstances, including:

– Unavailability of the ordered product from their suppliers.

– Provision of inaccurate information, such as incorrect email, phone number, or payment details.

– Suspected fraud or unusual order by their security system.

– Inaccessibility of the given delivery address.

– Incorrect or unverifiable billing information.

– Failure to receive payment within 7 days after accepting the order.

– Pricing errors on specific items.

These seven factors should be considered before making a purchase from KicksCrew. While the platform is legitimate and offers genuine products, the lengthy delivery time, costly return process, and other limitations should be taken into account. If the desired item is available locally, it may be preferable to purchase it directly to avoid the associated risks and complications. Ultimately, the decision is yours to make based on your own preferences and circumstances.

KicksCrew Customer Support

Based on research, the majority of customers are satisfied with KicksCrew’s customer support. Communication primarily occurs via email, and customers receive prompt updates regarding their orders, including tracking information and delivery details. However, it’s important to note that support is only provided through email, which may be a drawback for some individuals.

In conclusion, KicksCrew is a legitimate platform for purchasing authentic sneakers and apparel. However, the extended delivery time, costly return process, and limited customer support options should be carefully considered before deciding to make a purchase. The choice ultimately rests with you, and it’s important to weigh these factors against your own needs and preferences.

Is KicksCrew Legit


1. What is KicksCrew?

KicksCrew is a global e-commerce marketplace primarily focused on sneakers, but it also offers apparel. It provides access to a wide range of authentic, unused, and unworn products, boasting an inventory of 400,000 unique styles.

2. Is KicksCrew a reliable platform?

Yes, KicksCrew is generally considered a reliable e-commerce platform for purchasing sneakers and apparel. However, it is important to note the potential issues with delivery time and the return process for size exchanges or refunds.

3. Is KicksCrew a legitimate company?

Yes, KicksCrew is a legitimate company that sells genuine shoes and products.

4. How long does KicksCrew take to ship an order?

Typically, KicksCrew takes around 5-10 days to ship your product, with an additional 2-3 weeks for delivery.

6. Where is KicksCrew located?

KicksCrew is located in Hong Kong, with its headquarters in Los Angeles, California, United States.

7. Does KicksCrew ship internationally?

Yes, KicksCrew ships to nearly 180 countries worldwide, except those facing unrest or uncertain situations that hinder delivery.

8. Can I track my order on KicksCrew?

Yes, you can track your order by using the status link provided in your order confirmation email. This allows you to monitor the progress of your order as it moves through the KicksCrew process. Additionally, you will receive a confirmation email with tracking details once your order is shipped. The courier’s online tracking system can also be used to trace your order.

9. What payment methods does KicksCrew accept?

KicksCrew accepts various payment methods, including Mastercard, Visa, AMEX, Discover, JCB, and Diners Club credit cards via the payment gateway. They also accept PayPal Express Checkout.

10. Does KicksCrew sell new items?

Yes, KicksCrew sells completely new items that are unused and unworn.

11. Does KicksCrew offer a best price guarantee?

No, KicksCrew does not have a best price guarantee in place. However, they do welcome feedback regarding specific items that may be priced uncompetitively.

12. How can I return a purchase to KicksCrew?

To initiate a return, you need to contact KicksCrew’s customer support team for further guidance and instructions.

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