Introducing Textedly, a user-friendly text message marketing platform that offers scalability and affordability for small businesses and marketing professionals. With a range of various priced plans, accommodating monthly message volumes from 1,200 to 240,000, Textedly provides the flexibility to adapt to your growing texting needs.
This Textedly review will delve into its features, usability, pricing, and customer service, highlighting why it is our top pick for companies seeking a scalable and cost-effective SMS marketing solution.
Affordability and Scalability
Scalability is one of Textedly’s key strengths. As your business expands and you send more texts, you can seamlessly upgrade from one pricing plan to another. Textedly’s pricing remains affordable even when you’re sending a high volume of messages.
Compared to other SMS marketing services, it offers lower prices, making it a cost-effective solution.
Unlimited Messaging Capability
One of the advantages of Textedly is its unlimited messaging capability, allowing you to reach an unlimited number of customers as you scale your business. Adding new subscribers and linking them to keywords is a straightforward process. Simply upload a CSV file, choose a keyword, and save.
Textedly also makes it easy to manage subscriber opt-outs, ensuring compliance with SMS marketing best practices. This combination of easy list growth and flexible plan switching makes Textedly ideal for businesses seeking scalability.
UI of Textedly
The user interface of Textedly is intuitive and user-friendly. The dashboard provides a clear overview of your plan, remaining monthly messages, available keywords, and other important metrics. The navigation panel on the left-hand side gives easy access to essential tools and integrations.
Textedly offers a wide range of integrations, including Zapier, allowing you to connect with various third-party tools. The platform also provides one-time-fee apps for auto-replies, personalization, drip campaigns, SMS inbox notifications, and Instagram texting, setting it apart from other SMS marketing platforms.
Textedly Pricing
Textedly’s pricing options are extensive, with 12 plans available to accommodate businesses of different sizes. The pricing is competitive, and it offers more messages per dollar compared to many competitors.
The company also provides add-ons for additional services, such as personalization, auto-reply, SMS inbox notifications, Instagram texting, voice calls, and drip campaigns.
Signing Up
Setting up Textedly is quick and easy. Once you sign up and log in, your dashboard is ready to use. You can add subscribers manually or through a CSV file and create custom keywords for your campaigns.
The whole process takes only a few minutes, but additional time may be required if you opt for extra-paid services.
Customer Support
Textedly provides customer support through phone, text, and live chat. The live chat tool offers quick access to FAQs, and the response time from Textedly representatives is generally fast.
Support is available during weekdays and limited hours on Saturdays, with email support outside those hours. Its customer support is inclusive and doesn’t incur any additional fees.
The Drawbacks
However, Textedly has a few drawbacks. The maximum number of custom keywords allowed is relatively low, even on the highest-tier plan.
Additionally, some customers have reported difficulties in canceling their subscriptions, with the process requiring communication with customer support.
While Textedly representatives claim that accounts can be canceled through the live chat tool, there have been instances where users had to email customer support and wait for a representative to call them.
Our Thoughts
In conclusion, Textedly is a scalable and affordable text message marketing platform suitable for small businesses.
With its user-friendly interface, extensive feature set, and competitive pricing, Textedly is a top choice for businesses looking to grow their SMS marketing efforts. While there are limitations on custom keywords and the cancellation process, the overall value and flexibility offered by Textedly make it a solid option for text message marketing.
If you liked our Textedly review, make sure to checkout reviews of other trending tools on Our Cubicle.
